The Pastry Shop’s Alphabet
Advance payment of Cake Orders: Once you have ordered a cake with us in the bakery you will receive a copy of your order and you will have to pay an advance payment of 50 €, that will be deducted from your invoice or will be withheld in case of a cancellation. The Invoice will usually be sent out once our work on your cake is done.
Confirmation of Cake Orders: All orders need a confirmation in written form to be effective.
Payment of Baking Courses: For the successful booking of the course of your choice you will receive a confirmation in written form along with all necessary information. All Baking and Cake Decorating Courses may then either be payed by prepayment or on the day of the Course in Cash or by Debit Card.
Delivery: We will gladly deliver your Cake to your home or chosen location at the right time. For Cake Deliveries in the inner city circle of Hamburg we charge 35,-€ until 6pm. Later deliveries are possible with a small extra charge. All other deliveries will be charged at 1,10€ per driven kilometer.
Opening Times: The Bakery is open to you from Tuesday to Saturday from 10am to 6pm. We are looking forward to your visit!
Samples: Our cakes and other product are freshly made, that should be eaten in a timely manner. This is the reason why complaints unfortunately won’t be accepted after your receiving your cake. The full price on the invoice is to be paid.
Cancellation: Cancellations have to be made at least 14 days prior to the date of order and need to be in written form. Otherwise the full agreed price is to be paid.
Cakes for people with allergies or intolerances: You are lactose intolerant or allergic to something? Talk to us and we will make an individual offer for your cake.